Return and Refund Policy

Please inspect your order thoroughly in the presence of the delivery agent. If you notice any issues with the packaging or product, contact us immediately before opening the product seal. We will not be able to address any complaints regarding the product’s condition once the delivery agent has left.

We wish you every purchase with a good experience with the right product. Even though if there is any manufacturing fault or if the delivered product is wrong we are offering an exchange or return facility. To claim a return or exchange you must need to take an unboxing video. Without unboxing the video we will not accept the return or exchange request.

Return, exchange, Refund, or Warranty won’t be applicable for the below conditions-

• Physical Damage or burned items
• All kinds of Digital tools and products.
• Clearance sell items
• If the intact seal is torn or damaged
• Undergarments items
• Any kind of gift item which is not paid
• If the item is not in resellable conditions
• If the item is not include all the accessories, papers, and other things that were delivered
• If any 3rd party app software or device is not compatible

Reasons for which the refund and return policy will not be valid:

1. I ordered the product unintentionally, and now I do not need this product.

2. I ordered the product to see before buying.

3. I am not interested in taking the product at this time.

4. The product is not what I thought it was.

If the product of the paid order is out of stock or is returned due to a product problem, or if one of the products is out of stock and the product is not likely to be in stock in the shortest possible time, the payment is refunded. In case of product return, a decision will be made regarding the refund after evaluating whether the product is resalable. Click here to learn more about the return policy.

The refund methods are given below-

Payment Method:

BKash/Nagad or any MFS

Credit/Debit Card

Cash

Time Required for Refund:

Refunds will be initiated within 72 hours from the date of the refund request through the same method of payment. In case of a refund of payment by debit or credit card, it may take 5 to 10 business days for the payment to hit your account statement. If it does not show in the statement within this time, please contact your card issuing bank or contact us by email at support@mfutrading.com mentioning the order number.

Refund Charge:

No charge will be applicable for refund, i.e. the amount you pay will be refunded. However, if the product has been handed over to the courier or for any reason after delivery (if there is a problem with the product, an exchange or warranty policy will be applicable), you will return it and get a refund. In such cases, the courier charge and processing fee will be deducted at 100 Taka for each order within Dhaka and 200 Taka for each order outside Dhaka + payment settlement fee (if applicable) and the remaining amount will be refunded.

Discount or offer refund conditions:

If there is an offer on bKash, Rocket, Nagad, Visa, Master Card, or Amex Card and that order or transaction is refunded, the discount or cashback amount is not refundable. That is, if you pay 500 taka for a product worth 800 taka on offer or if you pay 800 taka and get any cashback, in case of a refund, the cashback amount will be deducted and in case of a discount, only the amount you paid will be refunded.